Terms & Conditions

These terms and conditions apply to all usage by online visitors and orders placed by
customers of Koolabah AB. By accepting these terms and conditions, you enter into an
agreement with Koolabah AB, org. nr 5590858162, Sweden.
It’s the buyers obligation to accept and take notice of the terms and conditions before
placing an order. By placing an order, you enter into an agreement with us and accept
these Terms and Conditions. Koolabah AB reserve the right to modify the Terms and
Conditions from time to time. Any changes made after you have placed an order will not
affect that order unless required by law.

Before proceeding to payment, you can review your order, including your total price
inclusive of VAT and shipping charges, and make changes if needed. You are bound by
your order from the moment you confirm the order and the terms and conditions thereby
stipulated have been fulfilled. This occurs once the order has been submitted and payment
is confirmed. Please note that the order will not be valid if Koolabah AB cannot confirm the
billing and shipping address(es) that you provide. Once you have confirmed your order you
will receive an immediate online confirmation on your screen at the end of the checkout, as
well as an order confirmation via email. This confirmation is a receipt of your order online.
A delivery note is sent via email when your order is shipped. This is a confirmation of your
We reserve the right to alter/change/cancel an order in the event that stock levels have
been incorrectly displayed by the time of the order placement.
All product information displayed on www.koolabah.com are subject to change.

Delivery and freight
The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and
delivery charges will be adjusted depending on the country you would like your items
shipped to. Koolabah AB will dispatch the approved orders within 2-4 days (Monday-
Friday) or as quickly as possible and in the order that they have been received. Exceptions
to this may occur during releases, inventory management, bank holidays and sale periods
when handling may take more time.
Estimated delivery times are to be used as a guide only and commence from the date of
dispatch. Delivery times are dependent on the country where goods are shipped to and the

choice of freight method. Koolabah AB is not responsible for any delays caused by
destination customs clearance processes.
If a delivery suffers a delay or if the delivery cannot be dispatched or only partially
dispatched due to the goods not being in stock or other reasons, the consumer will be
informed about this as quickly as possible or at the latest 30 days after the order was
placed. In this case, the consumer will be given the option to terminate the agreement, free
of charge. Koolabah AB will refund the consumer in full, at the latest within 30 days after

Shipping destinations and shipping fees
Shipping fees are specified in Euro and will be displayed in checkout before the final
payment step. Actual freight cost are dependent on the country where goods are shipped
to, the choice of freight method and the weight of the order.

Uncollected packages
Koolabah AB will not pay shipping for uncollected packages. Customers will be charged
with the cost of return freight and administrative fees.

In the delivery note for your order you will receive a tracking number. This number will
provide you with information on the status of your order in terms of delivery. Koolabah AB
is not responsible for faulty information provided by local forwarding agents.

Damaged goods/missing items
If you as a customer upon receiving your goods acknowledge that the shipment is visibly
damaged from transportation you have the responsibility to report this to the local
forwarding agent (CTT/DHL), this goes for both pick-up and home deliveries. If you as a
customer upon unboxing your order acknowledge that the goods are damaged or that
items are missing, you are responsible to contact Koolabah AB´s customer service within 7
days from delivery with your order number and shipment number from your local
forwarding agent. The economic responsibility is yours if products are damaged or missing
during the return transport.